A message from Brittni Shelton, President of Homeze
Like all of you, we are very concerned about the impact COVID-19 (coronavirus) is having on individuals, families, and communities throughout the country. I want to share with you the steps we are taking at Homeze to ensure the safety and protection of both the homeowners we serve and our employees.
Your safety is our #1 priority.
Homeze is fully committed to reducing the spread of COVID-19. As always, we will continue to put you and your family first. This has always been our priority.
Following CDC safety guidelines, as well as policies provided by other federal and local agencies.
We are closely following the Centers for Disease Control (CDC), World Health Organization (WHO) and local guidelines. Currently, most of our employees who work at our headquarters are working from home. We require that anyone who feels unwell stops working and takes appropriate measures for their health and the safety of those around them.
Using technology to help keep everyone safe.
Leveraging technology is part of our contribution to keep customers and employees safe during this unprecedented time. Here are just a few of the technologies we are using:
- Virtual Consultation: We understand many people still prefer face-to-face communication. However, during the ongoing pandemic much of our communication can be done virtually using phone and video.
- E-Sign Documents: Documents can be reviewed and signed electronically.
- Aerial Imagery: Homeze customized solutions for your home are augmented by aerial imagery, which reduces the need to take on-site roof photos.
- Digital Proposals: Your home is unique, and we always provide customized proposals. These proposals can be delivered digitally for your convenience and safety. They can then be reviewed online or over the phone, reducing the need to meet in person.
Taking extra precautions during home visits and personal interaction.
In markets where we’re allowed to visit homes, we have modified our practices to ensure that we remain 100% compliant with the guidance from the CDC, WHO and local government on hygiene and interacting with others. Our employees follow social distancing guidelines and remain at least six feet away from others. All interactions will be handshake free. Regardless, all of our sales, installation, and service teams wash their hands and/or sanitize their hands regularly. All required signatures will be gathered from a customer’s personal device so we can avoid sharing tablets and other personal handheld devices, like mobile phones.
These are truly unique times and we’re learning more as things unfold. As health experts and government representatives share new guidance, we may make more changes to our business operations. As always, we will do what’s best for the health, safety, comfort and energy optimization of your home and family and our employees.
Brittni Shelton, President
FAQ's - as they relate to COVID-19
We’ve increased our efforts to keep our equipment clean and our employees aware of the appropriate ways to interact with you based on CDC Guidelines, including:
- Calling or texting you, instead of knocking at your door once our technicians arrive at your home
- Avoiding any person-to-person contact (no handshaking)
- Washing hands between visits
- Cleaning and sanitizing equipment between visits
- Requiring any employees who feel unwell to stay home and seek medical attention
- Monitoring and communicating changes on a regular basis
Our top priority is the safety of you, your family and our employees. We are committed to you and are working hard to make all appointments proceed normally. We’ll keep monitoring the situation and may reach out to you to adjust your appointment date and/or time if necessary. Remember, we’re doing everything in our power to follow the CDC Guidelines, and feel we have a strong plan of action that serves you in a safe and healthy way.
No, not necessarily. Our processes help minimize face-to-face contact between our employees and you. We will always defer to your comfort level as a homeowner and will make any changes that we can to make you feel safe.
Free Home Assessments: Our home assessment employees can limit their visit to low trafficked areas of your home. Instead of knocking on your door to let you know they are at your home, they may call or text you. During their conversation with you, they may also ask you questions about your home’s interior in some cases instead of physically assessing it themselves, though they could make a more thorough recommendation if our licensed technicians are able to review the interior. Again, our number one goal is the personal safety of both you and our employees, so we’re going to take every precaution to maintain the “social distancing” recommendations from the CDC.
Installations: Our technicians will limit their visit to the low trafficked areas of your home as much as possible. They will call or text you before they arrive and explain what they’ll be doing while we’re there. They’ll also minimize unnecessary contact by following CDC Guidelines and using protective gear.
We believe that it’s better to over-communicate rather than under-communicate. We will call you to let you know that we are rescheduling your appointment, why we are doing so, and the next available date in your area. We may also send you an email or text message to reiterate our plan.
Many things can impact the time it takes to optimize your home. However, we feel that it’s even more important that we do everything in our power to prioritize the work required to get your customized solutions activated. Our promise is that we will maintain regular contact with you throughout your journey… from the FREE home assessment to the installation to your complete satisfaction.